Clinic Operations Director
Singapore (Singapore)
GenPrime
GenPrime is a pioneering network of clinics dedicated to elevating the reproductive health experience for intended parents. Currently, we have cutting-edge fertility clinics in Malaysia and Thailand, as well as a wellness center in Singapore. We are also expanding with new clinics soon to open in Manila, Singapore, and the USA. With a global collaboration of fertility specialists and advanced technology from Rhea Labs, GenPrime, part of the Rhea Fertility Group, offers integrated and comprehensive fertility care for everyone.
GenPrime is seeking an experienced and dynamic Clinic Operations Director to lead and oversee the daily operations of our state-of-the-art fertility clinics. The ideal candidate will ensure the highest standards of patient care, operational efficiency, and regulatory compliance. Key Responsibilities: – Operational Leadership: Oversee all aspects of clinic operations, ensuring a smooth, efficient, and effective workflow. Implement and manage policies, procedures, and standards to maintain a high level of patient care. – Staff Management: Recruit, train, supervise, and evaluate clinic staff, including doctors, nurses, administrative personnel, and support staff. Foster a collaborative and positive work environment. – Financial Management: Develop and manage the clinic’s budget, monitor financial performance, and implement strategies to achieve financial goals. Oversee billing, coding, and reimbursement processes. – Quality Assurance: Ensure compliance with healthcare regulations, licensing requirements, and accreditation standards. Implement and monitor quality improvement programs to enhance patient outcomes and satisfaction. – Patient Care Coordination: Work with healthcare providers to ensure coordinated, patient-centered care. Address patient complaints and resolve issues promptly. – Resource Management: Oversee the procurement and maintenance of medical equipment, supplies, and technology. Ensure optimal use of resources to support clinic operations. – Strategic Planning: Develop and execute strategic plans to grow and enhance clinic services. Identify opportunities for service expansion and improvement. – Risk Management: Develop and implement risk management strategies to ensure patient and staff safety. Conduct regular audits and inspections to identify and mitigate risks. – Reporting and Analysis: Prepare and present regular reports on clinic performance, including financial, operational, and quality metrics. Use data analysis to drive decision-making and improvement initiatives. – Community Relations: Build and maintain relationships with community partners, healthcare providers, and stakeholders. Represent the clinic at community events and meetings.